How do I reserve a room?
To request a reservation simply fill out the “Contact us” form located in the right sidebar of each page. You will need to include the dates you wish to stay, the number of adults and children and your contact information. We will confirm availability and send instructions on how to pay! Simple, easy, fast.
I want to pay for my room(s) now, when I request the reservation, why can’t I?
We must confirm availability for specific dates before you can pay. We would not want you to pay, not be able to check in because there was no availability. So we confirm all reservations with the operator and then ask you to pay for only when your dates are confirmed.
Are there any additional costs – taxes or service fees – I will have to add on to the hotel price?
No, the prices shown include all applicable taxes and service fees unless otherwise noted. The El Panama hotels is not an all inclusive hotels so you will have to pay for your own food and beverages and other extra purchase.
How quickly will you confirm my room?
We strive to respond to your request as quickly as possible, usually within 24 hours.
Can I pay online for the reservation?
Yes, we offer a secure online e-commerce payment system which accepts Visa and MasterCard. Instructions on how to access our payment center will be sent to you after we check availability on your selections.
I don’t want to pay with a credit card, do you have other payment options?
Yes, if you are in Panama, you can make a ACH bank transfer or deposit cash directly into our bank account. You may also visit us at one of your office locations and pay in cash or via credit card.
If you are outside of Panama, you can wire transfer the funds to us. This option will incur additional fees which you will be responsible for.We will provide information necessary to use these options when we confirm your request.
What if I need to cancel my reservation – can I get my money back?
You may read our Terms and Conditions which explain our refund policy. We suggest all clients purchase Travel and Trip Cancellation Insurance if they believe they may have to cancel their reservations.
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